Employment Opportunities
Automotive Sales Associate
Full job description
Sales Associate - NO SUNDAYS - 5 DAY WORKWEEK -- EARN UP TO $100,000 PER YEAR
Bowditch Ford is currently seeking an experienced Automotive Sales Associate; Ford experience would be a plus! Bowditch Ford's performance in sales and service quality has been recognized at the highest levels of Ford Motor Company. Earning the prestigious President's Award for 25 years is testimony to Bowditch's commitment to quality and customer service. Personal attention tailored to each individual is a hallmark of the Bowditch Ford experience. This unique approach is a refreshing change from the one-size-fits-all mentality used by many other companies. At Bowditch Ford each individual is valued.
Responsibilities
- Greet and guide customer as they appear on the lot to proceed into the sales process
- Assist the customers to find a vehicle that meets their needs by using the current inventory information
- Enhance the sales process by demonstrating the vehicles features on the lot
- Assist customers in the completion of their sales applications
- Assist management to increase sales by inspecting the lot's vehicles daily, reporting any problems to management
- Assist management in ensuring the lot is merchandised correctly to maximize sales
Qualifications
- Enthusiastic with high energy throughout the sales workday
- Outgoing and friendly, especially while handling objections
- Quality customer service skills and sales track record
- Strong interpersonal and communications, in-person and over the phone
- Persuasive and able to overcome customer objections during the sales process
- Proficient in basic business math including percentages
- Capable of learning and using Microsoft Office and proprietary sales programs
- Persistent, competitive and good work ethic
- Focus on the customer's needs to enhance dealership and personal sales
- Must be able to pass pre-employment background check and drug test
What We Offer
- 401K
- Health insurance
- Dental insurance
- Short and Long Term Disability
- Company paid life insurance
- Paid holidays and vacation
- Paid Training and Tuition Reimbursement
- Brand new state-of-the-art facility
- Family owned and operated
- Employee pricing on all parts, service and vehicle purchases
Job Type: Full-time
Pay: $56,675.00 - $64,528.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Schedule:
Monday to Friday
Weekends as needed
Ability to Relocate:
Newport News, VA: Relocate before starting work (Required)
Work Location: In person
  Â
Automotive Service Advisor
Full job description
At Bowditch Ford our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer's concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.
Responsibilities:
- Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, training, and educational classes as required to educate/train new staff members
- Performs other duties as assigned
Qualifications:
- High school diploma or GED required
- Post-secondary automotive training or equivalent work experience
- One year of dealer-level or large facility experience preferred
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted driver's license and clean driving record
- Basic computer and internet skills
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Shift:
8 hour shift
Work Days:
Monday to Friday
Weekends as needed
Ability to Commute:
Newport News, VA 23601 (Required)
Ability to Relocate:
Newport News, VA 23601: Relocate before starting work (Required)
Work Location: In person
  Â
Service Manager
Full job description
Bowditch Ford Overview
Since Bowditch Ford first opened its doors in March of 1949, the family-owned business has been growing and nurturing its family of customers, friends, and team members. The friendly atmosphere of this neighborhood business cultivates customers for life and very often earns the loyalty of multiple generations of patrons within families. There is no greater testimonial to quality than that which is shared by satisfied customers with their friends and family. At Bowditch Ford loyalty is a two-way street. Customers are loyal to the dealership and the dealership demonstrates loyalty to its customers through consistent quality service and dedication.
Bowditch Ford's performance in sales and service quality has been recognized at the highest levels of Ford Motor Company. Earning the prestigious President's Award for 25 years is testimony to Bowditch's commitment to quality and customer service. Personal attention tailored to each individual is a hallmark of the Bowditch Ford experience. This unique approach is a refreshing change from the one-size-fits-all mentality used by many other companies. At Bowditch Ford each individual is valued. We are seeking a hard-working motivated Service Manager to join our team.
Summary:
Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
What We Offer:
- 401K
- Health insurance
- Dental insurance
- Short and Long Term Disability
- Company paid life insurance
- Paid holidays and vacation
- Training & Tuition Reimbursement
- Brand new state-of-the-art facility
- Family owned and operated
- Employee pricing on all parts, service and vehicle purchases
- Use of company vehicles or demonstrators for eligible employees
Essential Duties:
Essential Duties include the following. Other duties may be assigned.
- Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
- Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
- Strives for harmony and teamwork within the department and with all other departments while leading a team of technicians.
- Leading our service management & reconditioning activities.
- Establishes and maintains good working relationships with customers and vendors to encourage repeat and referral business.
- Fulfilling all service activities needed to meet or exceed operating plan goals.
- Implementing and maintaining effective reconditioning processes and flows.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Handles customer complaints immediately and according to dealership's guidelines.
- Effective vehicle production and inventory control.
- Managing technician productivity and the allotted time allowances on each repair order.
- This is a hands-on, working position.
- Maintains safe work environment.
- Maintains a professional appearance.
Requirements:
- ASE Certifications desired.
- Minimum 3 years experience leading a shop of 25+ bays.
- Strong communication skills to deal with customers, employees and vendors.
- Highly familiar with warranty claim processes.
- Proven track record of success.
- Proven track record of high customer satisfaction levels.
- Valid driver's license with clean driving record.
- At least 2 years of automotive management and automotive customer service experience.
- Experience with implementing structured business processes.
- A hard-working can-do attitude.
- Excellent interpersonal and management skills.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check and drug screening.
Job Type: Full-time
Experience:
- Automotive Service Management: at least 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location:
- One location
Work Remotely:
- No
Job Type: Full-time
Pay: From $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
Work Days:
Monday to Friday
Weekend availability
Education:
High school or equivalent (Required)
Experience:
- Management: 2 years (Preferred)
- Automotive service: 3 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $60,808.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Ability to Commute:
Newport News, VA 23601 (Required)
Ability to Relocate:
Newport News, VA 23601: Relocate before starting work (Required)
Â
Automotive Controller
Full job description
Bowditch Ford is looking to grow the team! The Controller processes and generates financial data for all dealership departments, which together represent the accurate financial condition of the business. He or she provides accurate reporting to the dealer/general manager and is responsible for accounting office and administrative functions. During the course of business, he or she must maintain a very positive and "can-do" attitude. Automotive Industry experience is a MUST!!!
Essential Duties:
- Prepares a complete financial statement monthly according to dealership guidelines and the manufacturer's format and time frame
- Controls all posted documents, including time records, vehicle deals, commissions, and additions and changes to inventory
- Prepares daily bank deposit and cash report
- Maintains an effective cash management system. Forecasts cash needs
- Provides a timely daily operating control (DOC) and keeps the dealer/general manager informed about trends
- Reconciles select accounts monthly
- Approves adjustments to inventory and receivable accounts
- Ensures that all manufacturer accounts including warranty claims, rebates, interest, protection, and co-op advertising accounts are current and accurate
- Prints monthly journals, schedules, and general ledger. Closes month by processing accounting month-end
- Assists in completion of annual review/audit
- Administers charge-back program for late charges to inventory
- Prepares monthly floor plan report for use in commission calculations
- Hires, trains, and supervises office personnel
- Analyzes and organizes office operations and procedures
- Prepares sales commissions/chargeback detail reports
- Manages the payoff of vehicles floor plan and works with bank representativesReviews new charge accounts and oversees collection of past due accounts
- Compiles information and prepares reports as requested by management and/or dealer principal
- Maintains a professional appearance
- Attends manager's meeting as requested
- Other duties may be assigned
Marginal Duties:
- Controls petty cash amounts for dealership and sales department
- Participates in the preparation of short and long-term forecasts
- Ensures compliance with all government regulations
- Stays abreast of current factory incentives and codes deliveries on dealership computer system accordingly
- Cross-trains a qualified substitute
- Keeps an updated file of all dealership job descriptions
Supervisory Responsibilities:
- Directly supervises 3 to 5 employees in the administrative department
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Job Type: Full-time
Pay: $85,000.00 - $125,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
GAAP: 1 year (Preferred)
Ability to Commute:
Newport News, VA 23601 (Preferred)
Ability to Relocate:
Newport News, VA 23601: Relocate before starting work (Preferred)
Work Location: In person
Contact
Bowditch Ford Inc
11291 Jefferson Ave.
Newport News, VA 23601
- Sales: (757) 750-0139
- Service: (757) 750-0138
- Parts: (757) 595-2211
Â
Hours
- Monday8:30am-8pm
- Tuesday8:30am-8pm
- Wednesday8:30am-8pm
- Thursday8:30am-8pm
- Friday8:30am-8pm
- Saturday8:30am-6pm
- SundayClosed